16
An ASSA ABLOY Group brand
P/N AYRD210-INST-FUL Rev E
Programming Troubleshooting
* When batteries are replaced, Network Module locks have a real time clock that will be set through the User Interface (UI); it
is recommended to verify correct date and time particularly those locks operating under Daylight Saving Time (DST).
Symptom Suggested Action
Lock does not respond – door is
open and accessible.
• Press each keypad button to see if they respond when pressed.
• Check batteries are installed and oriented correctly (polarity) in the battery case.
• Check batteries are in good condition; replace batteries* if discharged.
• Check to see if cable is fully connected and not pinched.
Lock does not respond – door is
locked and inaccessible.
• Lock may be in Privacy mode (set from inside room). Key will grant access.
• Batteries may be completely discharged.
• Use mechanical key to gain entry and replace batteries*.
Unit chimes to indicate code accep-
tance, but the door will not open.
• Check to see if there is another locking device on the door.
• Check the door gaps for any foreign objects between door and frame.
• Check that the cable is firmly connected to the PC board.
Unit operates to allow access, but will
not automatically re-lock.
• Check to see if Auto Re-lock Mode is enabled.
• Disable Auto Re-lock Mode to lock the door (automatically).
• If low battery indicator is lit (see below), change batteries*.
PIN codes will not register. • PIN codes must consist of 4 to 8 digits to register.
• The same PIN code cannot be used for multiple users.
• Registration/management of PIN codes is set by the authority of the Master Code.
• Contact the Master user.
• User codes must be entered within 5 seconds or the process will have to be restarted.
• The star (*) or pound (#) cannot be used as part of the PIN code.
Upon entering a PIN code and press-
ing the star (*) key, the lock gives
a series of beeps, flashes red and
blue LEDs seven times, and does not
unlock.
• All Code Lockout Mode is enabled.
• Only the Master can enable/disable All Code Lockout Mode.
• Contact the Master user.
Upon entering a PIN code and press-
ing the (*) key, there are different
tones.
• Check to see if the lock is set to All Code Lockout Mode.
• Setting/managing All Code Lockout Mode is done through Master Code only. Contact
the Master user.
The unit operates, but it makes
no sound.
• Enable Audio Mode.
The unit displays intermittent RED
flashes.
• This is the Low Battery indicator alerting that it is time to replace the batteries. Replace
all four (4) batteries* with new AA Alkaline batteries.
Upon entering a PIN code and press-
ing the star (*) key, the unit responds
with a series of beeps and the keypad
flashes three times.
• The digits entered were incorrect or incomplete. Re-enter the correct code followed by
the star key.
** Network Module locks only
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